· Act as a trusted ESG & Climate advisor for clients and their advocate within MSCI ESG Research
· Achieve target retention and renewal rate

· Drive revenue growth with outstanding client service

· Serve as domain expert on MSCI ESG Research's suite of ESG products and services

· Proactively communicate and educate clients on key ESG matters

· Own and manage client inquiry and issue resolution process using SalesForce.com and other internal tools

· Monitor and ensure client satisfaction

· Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner

· Develop/drive account management plans for all clients;

· Conduct regular calls/visits with clients (health checks, training, relationship planning and review), requiring roughly 5 days of travel per month within Europe

· Identify and communicate up-sell opportunities to sales team

· Provide subject matter expertise in pre-sales/up-sell/on-boarding activities

· Conduct product training for clients

· Build up ESG industry expertise in order to guide client in integrating ESG research into their investments processes

· Perform frequent testing of new product features

· Continually assess target market and work with management to ensure company is offering relevant services

· Encourage and facilitate meetings between clients and research analysts

· Act as liaison between client and internal MSCI ESG Research teams for key client initiatives

· Communicate market requirements to ESG Research business leaders

· Attend relevant industry events

· Take ownership for projects to help improve client service delivery and team efficiency

· Good understanding of the ESG market and how ESG factors impact the investment process

· Excellent organizational, presentation and communication skills

· Innovative, motivated, client-oriented and commercially-aware thinker

· Demonstrated project management skills - define scope, resources and time lines and manage to deliverables

· A team player able to effectively manage the expectations of a diverse and demanding client base

· Absolute personal and business integrity

· Knowledge of the financial services industry is required

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

 

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

 

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com